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9 STEPS TO
REDEFINING SUCCESS
Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.
She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.
Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.
Jeanne Bliss
What often comes as a surprise to wealth creators is that money comes with its own challenges. Through twenty-five years of advising some of the wealthiest people in America on both money and personal matters, I’ve come to a deep understanding that money is never simple and success is about so much more than just money. I’ve given a lot of thought to this idea over the years, and it only makes sense to pass what I’ve learned along to others. Here are 9 ways of redefining success in your personal and professional life.